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Nightmare VoIP Scenario #1:
Nightmare VoIP Scenario #1: VoIP trunking is a newer technology that allows a business to run their phone lines over their internet connection. For example, several of the local carriers offer dynamic...
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Nightmare VoIP Scenario #2
Nightmare VoIP Scenario #2: There are two different types of IP phone system providers. We refer to those as facilities based and non-facilities based. You could also refer to them as regulated and...
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Drive down expense while increasing revenue
Over the years, companies do some unusual things with their telco provider. They may install a phone line for a modem, they may “remote call forward” or RCF a number or add some other feature that they...
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TW Telecom Outage
FYI…TW Telecom is experiencing a network-wide outage. The details seem to be that some carriers when calling a TW Telecom customer are delivering a message that the phone number has been disconnected....
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Z Salon Enjoys Communication Make-Over from Unified Technologies
When Unified Technologies engages with a customer, we focus on understanding their business and then leverage the right tools to generate a positive impact. In the case of Z Salon & Spa, they...
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The San Francisco Giants and Shoretel WIN!!!
Is it coincidence that the San Francisco Giants won the World Series after installing a ShoreTel system in their corporate offices? Maybe not…but then again, the ShoreTel system is so brilliantly...
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Is the AUDIO quality of your conference calls disrupting your ability to...
Technology can be leveraged to connect people that may be scattered around the state, the country or even the planet. Good audio and web collaboration tools can minimize the need to travel which can...
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And They’re Off!
We are very proud to announce that we’ve just partnered with Louisville News to design an communications solution for their business. Louisville News is the exclusive Louisville distributor of the...
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Utah State University Selects ShoreTel for Campus-Wide Unified Communications
University installs ShoreTel’s full suite of business communication and collaboration solutions to improve productivity and reduce costs SUNNYVALE, Calif., Aug. 5, 2013 /PRNewswire/ –ShoreTel® (NASDAQ:...
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The Return on Investment was Immediate
Dealer Car Search designs, builds, and hosts innovative cutting edge websites for both Independent and Franchised car dealers. They’ve built a sophisticated Content Management System to give their...
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Unified Technologies makes the Business First 2013 Fast 50 List
Well, in our first year of eligibility for the Business First Fast 50 List, Unified Technologies placed 48th. With growth around 35% over the last 3 years we are proud to make the list which included...
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Thankful for the opportunity to meet and work with warm, friendly people...
Last Tuesday we held a Lunch seminar at the Lexington Country Club. We do this every other month and we always have the best crowds. Though I originally hesitated, I’m very glad I delayed my vacation a...
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Offering Live Chat on your Web Page
Here’s an interesting article on web chat. ShoreTel has applications for handling web chat and email through a contact center. We will be launching this on our web page in 2014. By Rachel Hartman For...
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Apollo Oil Connects Their Six Locations with ShoreTel VoIP Technology.
If you’ve ever driven east on I-64, you’ve seen the tanks at Apollo Oil in Winchester. Our installation team spent the week there installing a new ShoreTel system. The installation wrapped up on...
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We’d like to extend a large dose of Southern Hospitality to one of our newest...
We’d like to extend a large dose of Southern Hospitality to one of our newest customers. Congratulations to Surelock McGill, Europe’s leading company in specialized locking solutions, and welcome to...
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We have always prided ourselves on providing an exceptional customer...
We have always prided ourselves on providing an exceptional customer experience and the highest level of service possible. Our Net Promoter score is consistently between 75 and 85 (50 is considered...
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We’ve talked about it for a year. The change took place last weekend.
We’ve talked about it for a year. The change took place last weekend. In March, 2014 it was announced that Southern Indiana would need to go to 10 digit local dialing so a new telephone area code...
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Business as Usual…Well…Almost.
Business as Usual…Well…Almost. It’s been a crazy week across our area and like everyone else we’ve tried to conduct business as usual; but there’s nothing ‘usual’ about subzero temperatures and over a...
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Due to the inclement weather..we are still here for you!
Due to the inclement weather, our Louisville and Lexington offices will be handling all service tickets remotely today. Any onsite work that needs to be completed will be on a delayed schedule. Please...
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Using Wireless as an Option to Connect Offices
We hosted two more seminars this week for our customers. We started in Lexington on Tuesday and held another in Louisville on Wednesday. The topic was security and surveillance. The plan was to bring...
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